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Call Handler time out delays

I have some call handlers setup with "blank" greetings and then route (depending on the schedule) to additional call handlers. I've set this up to automatically handle a very specific business hours schedule, and it works to accomplish the task except that there is a delay (about 1.5-1.75 seconds) before routing to the next call handler. Can this be adjusted? It's critical for my application that I buzz thru 4 "blank" call handlers to make the decision of what greeting to play, but the delays are about 7 seconds and that won't fly.<br><br>

4 REPLIES
Anonymous
N/A

Re: Call Handler time out delays

I did some testing on this today and there does appear to be a problem. My first thought was you needed to turn the “allow caller input” check box off for all these handlers since with that on the conversations will still enter the “collect digits” conversation even if the greeting is blank. However, even with my system configured with that off, a chain of 5 call handlers still took around 8 seconds to get through all 5 handlers when it should have ripped through them in a second or two.

Looking at the traces, the conversations are always entering the collect digits routine which has a minimum of about a 1.5 second wait time regardless. I’ll enter a Track defect for this today and see what can be done about it. I think the simplest thing to do is to check to see if the “allow caller input” value is set to “false” to not initiate the digit collection at all.


Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

Anonymous
N/A

Re: Call Handler time out delays

I was affected by this as well. Is there any new news on it?

Anonymous
N/A

Re: Call Handler time out delays

I tested it again this morning on build 101 (2.4.6) and it's working fine. I was able to rip through 5 call handler setup with "blank" greetings (except for the 5th one) and it went through the list and played the greeting in less than 1 second pretty consistently.

2.4.6 will be available soon (RTP is tentatively schedule for end of this month).


Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

Anonymous
N/A

Re: Call Handler time out delays

As an aside... I'm kinda confused as to WHY you need to go through 4 blank call handlers to decide which greeting to play. Can you explain your application to me? Maybe there's a better way to approach this...

Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

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