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Call Handler to use for Auto attendant Implementation in Unity Connection

Hi all,

To setup an autoattendant with Unity Connection 2.1, which Call Handler should we use? are we obliged to use Opening Greeting CallHandler or not ?

best regards,

Cisco Employee

Re: Call Handler to use for Auto attendant Implementation in Uni

Use system call handlers, directory or interview call handlers as needed.

You should not be messing around with he opening greeting, create new call handlers.



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Re: Call Handler to use for Auto attendant Implementation in Uni

Hi Ramzi,

Cisco Unity Connection includes one default directory handler, the System Directory Handler, which you can modify but not delete. By default, this directory handler is configured to search all users with voice mailboxes on the system, in last name, first name order. The System Directory Handler is a phone-type directory handler, which requires that users have recorded names in order to be accessed in caller searches. There is no default voice-type directory handler.

In the default configuration, the default directory handler is accessed when callers press 4 during the Opening Greeting call handler greeting.

You can create as many directory handlers as needed to route calls to users by using available filters such as location, class of service, and system distribution list membership. You can create both phone and voice directory handlers on the same system, and users can be listed in more than one directory handler.

Note that the voice recognition option is required in order to create voice directory handlers.

Because directory handlers do not have greetings, use call handlers or one-key dialing to route callers to a directory handler, and use the call handler greeting to explain caller options for each directory handler.

To Create a Directory Handler


Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers.

Step 2 On the Search Directory Handlers page, click Add New.

Step 3 On the New Directory Handler page, enter a display name and, optionally, an extension for the directory handler.


Note Fields marked with * (an asterisk) are required.


Step 4 To create a voice-enabled directory, check the Voice Enabled check box.

Step 5 Click Save.

Step 6 On the Edit Directory Handler Basics page, continue entering settings for the directory handler. (For field information, on the Help menu, click Field Definitions.)

Step 7 When you have finished entering settings on the Edit Directory Handler page, click Save.

Step 8 If you are creating a phone directory handler, from the Edit menu, click Caller Input to continue adding applicable settings to the new directory handler.

Step 9 If you change any of the settings on the Caller Input page, click Save before leaving the page.

Hope this helps!


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