Re: Call Handler to use for Auto attendant Implementation in Uni
Cisco Unity Connection includes one default directory handler, the System Directory Handler, which you can modify but not delete. By default, this directory handler is configured to search all users with voice mailboxes on the system, in last name, first name order. The System Directory Handler is a phone-type directory handler, which requires that users have recorded names in order to be accessed in caller searches. There is no default voice-type directory handler.
In the default configuration, the default directory handler is accessed when callers press 4 during the Opening Greeting call handler greeting.
You can create as many directory handlers as needed to route calls to users by using available filters such as location, class of service, and system distribution list membership. You can create both phone and voice directory handlers on the same system, and users can be listed in more than one directory handler.
Note that the voice recognition option is required in order to create voice directory handlers.
Because directory handlers do not have greetings, use call handlers or one-key dialing to route callers to a directory handler, and use the call handler greeting to explain caller options for each directory handler.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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