We have numerous phones (conf. rms, lobbies, etc) that do not have a subscriber mailbox, that we want to be able to transfer calls from the auto attendant. We have 22.214.171.124.<br>I have set up call handlers, with the extension entered, ring the extension, a blank greeting with attempt to tranfer. I have tried it configured numerous ways, but still unable to ring a phone. I keep getting a message that the system is temp. unavailable. We have a dual integration with CCM 3.1 & NEC 2400. I hate to have to created subscribers in order to do this & use up the licences for non-user phones.<br><br>
When you get the "system is unavailable" message, there should be error entries in the Application event log... can you look and tell us what they say?
Which switch is the call handler you're testing with associated with? Which switch are you calling in on? I suspect this is the root of the problem. There will be no change between subscribers can call handlers (subscribers, in fact, have a hidden call handler under the covers that takes care of this). This is probalby a configuration issue of some sort...
The error log reads, 'Transferred to failsafe conversation while running conversation PHTransfer on port 6'. The source is AvConMsg_MC. The phones we are trying to ring are on the NEC2400 side & the incoming calls to the auto attendant are also on the 2400 side. I'm also using unsupervised transfer, releasing to the switch
Which switch is the call handler you're testing with associated with (you'll see this on the profile page of the call handler). If it's not the NEC, set it to that, save and try the call with that guy again.
but if you set up a subscriber to do the exact same thing, it works? That just makes no sense... a subscriber has a call handler associated with it, the object is the same exact thing, just not visible as a seperate object.
Which contact rule are you using on the call handler? Try making sure the alternate is active so we know that one is firing and not the standard or off hours. Also, which time zone is the handler associated with? I seem to remember a bug along these lines if it wasn't associated with a specific time zone...
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...