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New Member

Call Handler

I have set up a call handler to send caller to a subscriber after the greeting...with the attempt to transfer to Subscriber.

After the call hadler greeting plays, and try to transfer to the subscriber. The subscriber Line does not ring.

The caller gets the subscriber greeting. If I call the subscriber greeting directly, the phone rings.

Any ideas...Thanks

8 REPLIES
New Member

Re: Call Handler

I forgot to mention that the line is shared, and I mearn't when I call the subscriber Line directly, the phone rings.

Cisco Employee

Re: Call Handler

Hi

So you would like after the callhandler the phone to be transferred to the line of a user and not to it's voicemail? If that is the case you have to configure the callhandler to attempt transfer for subscriber X and you then need to go to the transfer settings of subscriber X and configure it to ring it's extension.

Ullie

New Member

Re: Call Handler

That's right...but it's not working for me. It used to...but lately has been transfering direct to the user voice mail.

One more thing...it rings on another user extension, but not on this particular line, I am trying to get it to work on.

As I mentioned earlier this line is shared. Should this be a problem?

Cisco Employee

Re: Call Handler

Hi

I don't see a problem with that line being a shared line. Are these lines in the same calling search space as the Unity ports?

Can you transfer to that line if you call into the Attendant and dial that extension?

UIlie

New Member

Re: Call Handler

I am not using CSS, and yes I can transfer to that line when I call into the Attendant, and dial the extension.

Cisco Employee

Re: Call Handler

Hi

This looks like a strange one. Is the alternate and closed greeting enabled for this callhandler? Could you disable it and see if we have the same results?

Ullie

New Member

Re: Call Handler

Well not so strange....You were right with the Unity ports not in the same CSS as the line. I went through the shared line, and found out that one had a CSS configured. Must have done it during a test, and forgot about it.

My fault....Thanks

Cisco Employee

Re: Call Handler

Hi

Tnx for the update

Ullie

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