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New Member

Call Handlers with Unity

I am having an issue with call handlers with unity. Basically I have set up a call handler on ext 3201. When you dial this number you are diverted to the call handler and it takes you through the various options. The problem I am having is when I try and forward a phone extension to this call handler, it goes to voicemail instead. Has anybody come across this issue before?

New Member

Re: Call Handlers with Unity

You may want to use Routing Rules to achieve what you need. The routing rule is in Unity, it can state that if it is a forwarded call with a forwarding station of 3201, called number of any, and dialed number of any. If this rule matches, you can send call to Call Handler, and choose the correct call handler. You may have to tweak your rules to get it correct. Routing Rules can achieve many things.

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