Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Call handling question

I have a need to have an extension ring, and then after 10 seconds, ring 2 additional extensions. After 10 more seconds, then I need the call to go to voicemail. I have CM7.0 and I have tried creating a Line group, but it doesnt ring the secondary extensions at all. Is there another way to accomplish this? Or any tips to make the LG work properly?

TIA

1 REPLY

Re: Call handling question

Hello,

Create a line group with the 2 extensions that you need to ring. Create a hunt list, and add the line group that you created. Create a hunt pilot, and associate the hunt list that you created.

On the first extension, for call-forward no answer, forward to the hunt pilot that you created.

To forward the call to voicemail after the hunt list has been exhausted, just set the call forward no answer / call forward busy settings to forward where you need it to, or you can set it to use the personal preferences of the phone if you wish.

Hope that helped, if so please rate.

132
Views
0
Helpful
1
Replies