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New Member

Call hop to next member in hunt group

Hi,

CCM 3.2(2c), configure a pilot number and few members in the hunt group,

when dialing to pilot DN, one of the member is ringing and keep doing so as long as the originate is waiting.

the call never hop to the next member of the hunt (when there is no answer on one of the members, if the first member is busy then the call hop to the next member).

Any help will appreciate.

Thanks, Kito.

4 REPLIES
New Member

Re: Call hop to next member in hunt group

Once the call is 'sent' to the hunt group members phone, the call handling on the phone takes over. You will need to configure call forwarding on the line in the hunt group to forward on no answer.

New Member

Re: Call hop to next member in hunt group

Thank you a lot, Kito.

New Member

Re: Call hop to next member in hunt group

Although configuring the call forward settings on the phone will accomplish what you are trying to do, Cisco strongly recommends leaving these blank for any device member (phone) that is part of a hunt group citing the possibility of call routing loops being introduced.

I beleive that CRA/ICD has enhanced queing and call redirection functionality that you are looking for.

Cisco Employee

Re: Call hop to next member in hunt group

I guess this is working as desired. Hunt group can be configured based upon DN's or Based upon User & Line.

When you configure hunt group based upon User, then the call will be routed to that user only when they are logged into Web Attendant or Attedant Console Client application. In this case, the call will be routed to the first available or longest idle user who is logged in based upon how it is configured.

But you have to remeber that once the call is routed to the DN or User based upon how it is configured, We do not have any control on the call.

Pradeep

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