Although configuring the call forward settings on the phone will accomplish what you are trying to do, Cisco strongly recommends leaving these blank for any device member (phone) that is part of a hunt group citing the possibility of call routing loops being introduced.
I beleive that CRA/ICD has enhanced queing and call redirection functionality that you are looking for.
I guess this is working as desired. Hunt group can be configured based upon DN's or Based upon User & Line.
When you configure hunt group based upon User, then the call will be routed to that user only when they are logged into Web Attendant or Attedant Console Client application. In this case, the call will be routed to the first available or longest idle user who is logged in based upon how it is configured.
But you have to remeber that once the call is routed to the DN or User based upon how it is configured, We do not have any control on the call.
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