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Community Member

Call ID showing up as customer Billing Number

Hello,

I have setup a 1760 with a PRI to connect to the local Telco that is providing a bank of 25 DID's. I am using MGCP and Call Manager 3.3.3. I have managed to get the Call Display and Call ID working on inbound calls but any calls that originate from one of the provided 25 DID's get tagged with a Display of "Private" and Call ID of "XXX-XXXX" which happens to be the one DID the telco uses as a billing number for us. I've seen this before at another site when I didn't send the telco enough digits so it changed it to private and the billing number. I tried to send the telco 7 digits and 10 digits and this did not work. Does anyone have any ideas why this may be happening? Is this something I have to change on my side or does the Telco have to change something.

Here is the output from a Debug isdn q931 as you can see the "Display I" has a value and so does the "calling party number i"

Bearer Capability i = 0x8090A2

Standard = CCITT

Transer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9838C

Exclusive, Channel 10

Display i = 'John Doe'

Calling Party Number i = 0x0081, '403XXXXXXX'

Plan:Unknown, Type:Unknown

Called Party Number i = 0xA1, '990XXXX'

Plan:Unknown, Type:Unknown

I had the change the "plan" and "type" to "unknown" on the Gateway settings page because I couldn't get outbound dialing working unless I set these values to unknown. If I set them back to the defaults of "CallManager" I get re-order tone when I try to dial out. This is what the debug isdn q931 looks like when the gateway settings are left at default.

*Mar 1 00:54:20: ISDN Se0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x0001

Bearer Capability i = 0x8090A2

Standard = CCITT

Transer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9838C

Exclusive, Channel 12

Display i = 'John Doe'

Calling Party Number i = 0x0081, '403XXXXXXX'

Plan:Unknown, Type:Unknown

Called Party Number i = 0xA1, '990XXXX'

Plan:ISDN, Type:National

*Mar 1 00:54:20: ISDN Se0/0:23 Q931: RX <- STATUS pd = 8 callref = 0x8001

Cause i = 0x80E428 - Invalid information element contents

Call State i = 0x01

tempvg(config)#exi

*Mar 1 00:54:20: ISDN Se0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x800

1

Cause i = 0x809C - Invalid number format (incomplete number)

Any Ideas???

4 REPLIES
Bronze

Re: Call ID showing up as customer Billing Number

Ryan

I also have seen what you describe while I was testing between our CCM and our PBX (Nortel SL-100) while trying to get Name Display working. This was back when we were on 3.1(3). I can't remember the exact fix. Could you provide more info on how the gateway is defined on CCM? My VG200 is set to:

Called Numbering Plan = Unknown

Calling Numbering Plan = Private (I think unkown would be fine)

Number of digits to strip = 0

Caller ID Dn = 30776XXXXX (we use 5 digit dialing)

Community Member

Re: Call ID showing up as customer Billing Number

Hi,

Where do i configure this screen, on the CCM or in my gateway?

Bronze

Re: Call ID showing up as customer Billing Number

Configure on CCM, select Device>>>>Gateway, then the specific gateway in question. The fields are about half way down under the Header "Outbound Calls".

Good luck.

Larry

Community Member

Re: Call ID showing up as customer Billing Number

Here is the Detail you requested

PRI Protocol Type* -- PRI NI2

Protocol Side* --- User

Channel Selection Order* Bottom Up

Channel IE Type* Use Number when 1B

Delay for first restart (1/8 sec ticks) 32

Delay between restarts (1/8 sec ticks) 4

Inhibit restarts at PRI initialization Yes

Enable status poll Yes

Call Routing Information

Inbound Calls

Significant Digits* 4

Calling Search Space < None >

AAR Calling Search Space < None >

Prefix DN

Outbound Calls

Calling Party Presentation* Allowed

Calling Party Selection* Originator

Called party IE number type unknown* Unknown

Calling party IE number type unknown* Cisco CallManager

Called Numbering Plan* Unknown

Calling Numbering Plan* Cisco CallManager

Number of digits to strip* 0

Caller ID DN 403XXXXXXX

SMDI Base Port* 0

PRI Protocol Type Specific Information

Display IE Delivery Yes

Redirecting Number IE Delivery - Outbound Yes

Redirecting Number IE Delivery - Inbound Yes

Send Extra Leading Character In DisplayIE*** Yes

Setup non-ISDN Progress Indicator IE Enable**** No

MCDN Channel Number Extension Bit Set to Zero** No

Send Calling Name In Facility IE Yes

Interface Identifier Present** No

Interface Identifier Value** 0

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