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New Member

Call Inbound problem

Currently we have a dedicated inbound DID number going to UNity for the Automated attendent. We had an issue today when dialing inbound into the main number it would busy out. Same result for other DID's, they would ring then busy out when Unity kicked in. Unity status monitor showed Unity was running. I had the client stop and start the Unity Service. Dialing inbound to Unity was then restored. We currently have a Catalyst 6000 with a 6608 T1 module. Is there a way on the Call Manager to set up a secondary extension for an operator to pickup in case unity fails again when dialing the Main DID number. Thanks

New Member

Re: Call Inbound problem

Sounds like your Unity ports weren't registered with Call Manager when you were calling in. You'll want to check your application event log to see what happened earlier today.

And you should have each voice mail port in Call Manager set to forward busy to the following port. The last port should then forward busy to your live operator. That way if we cycle through all the ports, they spill over onto your receptionist or whoever.


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