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Call indication to agents

Hi,

Is it possible to give an early alert indication to agents before the call lands on thier phone .We are using CCM 5.X and ICM 7.1,CVP 4.1

Regards

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Re: Call indication to agents

The OnAgentPrecallEvent event is a pre-call indication that indicates the pending arrival of a call and provides early access to the call context information. From a call flow perspective, this event can be used to begin an application or database lookup for the call context data before the call actually arrives at the agent's teleset.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_1/developer/guide/CTIOSDeveloperGuide.pdf

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