Call Manager 4.1 question

[carlostrapiello]

Can I see in the call manager 4.1 what external calls are doing the users of my enterprise?.

If the answer is yes say me how please.

Thank you, Carlos.

[Brandon Buffin]

You can use RTMT (Real-Time Monitoring Tool) to get a real-time view of active calls or CDR Analysis and Reporting to get the information in report format. Both of these are accessible from CCM Admin -> Application -> Cisco CallManager Serviceability -> Tools.

Hope this helps.

Brandon

[carlostrapiello]

I am doing what you say me but CDR analysis and reporting ask me for an user and a password. Who can entered this user and password?. Is there any user and password configure by default?.

Thank you, Carlos

[Brandon Buffin]

The default username and password are admin. After logging in, you can go to System -> System Parameters -> Admin Rights to assign users the right to log in to CAR.

Brandon

[carlostrapiello]

I type admin for user and password and this user and password doesn't work, the loggin fail.

[Brandon Buffin · Accepted solution]

Sounds like someone has setup CAR at some point. You will need to find out which user account has admin access. This will be a CCM username and password.

Brandon

[d.albertson · Accepted solution]

You can restore a lost CAR password by following this procedure (assuming you are using DC Directory).

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml