We currently have call manager installed and everything is working nicely. We need to allow for the remote control of the deskop for support reasons. What is the supported method for doing this? Can I load VNC? PCAnywhere? Dameware? Terminal Services?
I want to avoid finger pointing during troubleshooting with the TAC.
I have been on the phone with TAC several times and they know I am using Terminal Services and have never objected. I would personally recommend using TS since it is installed by default and part of the OS. I just feel that the less on the box other than CM the better.
VNC is supported, and even distributed with CallManager. You may perform remote install and upgrade operations freely with VNC.
Terminal Services is permitted and enabled for general poking around, but you should NOT perform any software installations or upgrades of any sort, as many things are known to break in subtle and hard to troubleshoot ways. CallManager install definitely doesn't work (SQL install breaks down), service packs apply broken, you can't do certain things with Unity, etc etc etc. Do not install or upgrade software over Terminal Services.
I can second that from experience as well. I have had several programs not function properly when installed via terminal services. They do appear to work correctly using PCAnywhere or Dameware (and I assume VNC as well) as those actually control the desktop and not a virtual session as Terminal Services does.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...