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New Member

Call Manager auto page back

Can anyone tell me if the following is posible in call manager. I am cutting over a call center to IPCC enterprise. Right now I have a group of agents that do alot of paging and call back to their private extendsion and then join the call to the waiting customer. I would like to be able to call out on their private extendsion to a pager number once they connect to the pager they currently can press a second button on there phone and it will enter their call back number and extendsion for them. I have not been able to find a way to do this in call manager. Speed dials do not work because you are already on an active line. If anyone has any ideas please let me know.

Thanks

Colby

  • Other Collaboration Voice and Video Subjects
1 REPLY
New Member

Re: Call Manager auto page back

Which type of ip phones are they using?

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