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New Member

Call Manager Call forward

(CCM4.1 Directory number configuration..Call Forward and Pickup settings page)

Hi all

Id like phone A to divert to phone B and than back to phone A's voicemail...

Call forward is working, but if still not answered call not going to phone A voicemail..(Unity VM)

Any ideas

ps..this is not a call forward all softbutton issue


Re: Call Manager Call forward

This is what we can do in a CallManager scenary:

1. Open CM Admin page, select Feature > Voice Mail > Voicemail Profile

2. Add a new Voicemail Profile, give it any name.

3. Choose the same 'Voice Mail Pilot' as currently being used.

4. Set the 'Voice Mail Box Mask' as the second DN .

5. Now save this Voicemail Profile.

6. Select option Device > Phone, and select the IP Phone which is forwarded (the

original called number).

7. Goto Line Configuration of his extension.

8. Choose the newly created Voicemail Profile for this extension.

The problem with this configuration is that the original called number will lose his VM

and always will go to the second phone VM.

Re: Call Manager Call forward

In addition, the behaviour that you have is working as designed, the workaround is my previous post.



Hall of Fame Super Red

Re: Call Manager Call forward

Hi Rob,

It sounds like Phone B is not set to Forward no Answer to voicemail (Line configuration FNA to Unity Pilot#)

Hope this helps!


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Re: Call Manager Call forward

No, this is WAD, you will always hear the original called party VM

New Member

Re: Call Manager Call forward

You could also use Routing rules in Unity to route calls the way you want to.

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