Call Manager Express Hunt Group roll over doesn't work correctly
Hello,I have a wierd issue occuring on the CME portion of a client's UC520. Currently, I have a hunt group set up that has 1 user and then the auto attendant. Basically, I want to give a user a chance to answer the main line, and if she doesn't, it then roll's to the main auto attendant. This is working as long as I keep the time out on the hunt group under 12 seconds. The issue is that is about 2.5 rings. She'd like a little more time to be able to pick it up. When I put the time out above 12 seconds (say 16) and dial from an external number, it rings her phone correctly, then you can hear it attempt to transfer, but it transfers it back to her phone instead of rolling over to the auto attendant. You can even see on her phone that the transfer occurs and it transfers to herself. For an instance, it shows 2 calls with the same caller ID. Change the time out back under to 12 or under, and everything works great. Any help would be greatly appreciated.
Re: Call Manager Express Hunt Group roll over doesn't work corre
Well, I don't think I want to do that b/c the purpose is to allow the paralegal to attempt to answer it if she is available. If she doesn't, then it rolls to the auto attendant where the caller can then navigate the menu tree to reach their party.
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