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New Member

Call Manager

I am unable to dial out form the call manager.. But can recieve call from outside to extensions..

Anybody know where to check.

Ip phone dial out but messages display "ring out"

4 REPLIES

Re: Call Manager

Often times complex troubleshooting issues are best addressed in an interactive trouble-shooting session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

New Member

Re: Call Manager

You could try running a debug on your gateway to check the status of the calls (both in and out). This should show if the call is actually arriving at the gateway.

New Member

Re: Call Manager

Do not turn on Debug until after hours some debugs hog resources and may cause calls to drop. Check with TAC before running debug on a voice gateway. If you forget to turn them off it will be a nightmare trust me.

New Member

Re: Call Manager

Hi!

If you've setup dial patterns and gatekeeper/gateway correctly, the call should arrive to gateway (directly or trough gatekeeper). There could be several reasons why the call does not go to the PSTN i.e. One thing to note is debug isdn q931, where you will see if the call arrives to the gateway and why is it rejected/disconnected. The other option is to use tracing provided within CallManager. By default, Call Manager only traces Error events, but you can easily reconfigure it to trace details too. It will generate a text file, which you can examine with any editor.

Regards.

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