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Call Managers and tollfraud - any docs listing ways of prevention

Just wondering if anyone knew of any good links covering possible ways fraud calls can occur in a Call Manager and/or IPCC environment, and prevention.

Have been searching on cisco, etc without any good finds yet. I know this is a issue amongst all phone systems and have been through the configurations and found the possible spots fraud could occur but was just looking for a doc hopefully that listed them in case I missed something.

Heres what I have.

Make sure all outbound gateways, route patterns, translation patterns, are in a partition so devices in no partition can't get to them.

Put proper CSS on each object so it can only access resources it should.

Disable auto-register.

Forward All line CSS set to None, so people can't fwd all calls outside.

IPCC/CRS receives calls from Call manager CTI route points, and hands calls off to agents so would still follow partition/CSS rules on the ICD extensions right? or is there a way CRS/IPCC can get around call manager rules?

How about disabling outside dial tone on a 9.@ route-pattern, etc?

When unity is integrated w/CCM, make sure VM Ports have css's that don't have access to partitions with external route-patterns if external calls shouldn't be made or fwd'd from VM.

Put connection-plar on analog voice-ports usually used for outbound dialing, so if a call comes in they get sent to # instead of dial tone.

Is connection-plar needed as a protection method on PRI voice-ports incase a call comes to PRI # directly?

Anything I missed?

1 REPLY
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Re: Call Managers and tollfraud - any docs listing ways of preve

The following are some ways to prevent Toll Fraud:

Configure the Cisco CallManager route plans, partitions, and calling search spaces to disable long-distance calls. Configure Personal Assistant to operate in speech-enabled Auto Attendant mode so that callers and employees can access names in the corporate directory only from an external or internal route point. Configure an internal (non-DID) route point.

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