To take advantage of the Call Monitoring feature, you are going to need to integrate CUCM with another application that uses CTI and/or JTAPI/TSP. In short you can monitor calls if you have IPCC integrated with CUCM.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...