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Call not transferring

Unity 3.15, E2K UM

Using the instructions in http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml to transfer an answered call. This used to work.

Now the caller hears "wait while we transfer your call" and then the call is dropped. No errors in event logs.

Thanks.

Sabas Chois

1 REPLY
Cisco Employee

Re: Call not transferring

You'll probably want to contact TAC and get some TSP and CM traces rolling - once we play that prompt we're just doing a release transfer to the number indicated and then we drop out of the picture - if the call is being dropped after that it'll be something in the TSP or on the CM side of the fence. That type of issue is a little hard to run down in the forum here...

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