if you have all the channels on the gateway being used and some one needs to make a 999 call, on the route pattern if you tick "Urgent Priority" should this drop one of the calls to let this pattern use a channel? if not is there a way to do this?
Urgent means that the call will route without waiting for any additional digits. This is for dial plans with overlap. It does not drop one of the calls. Depending on the type of trunk you may be able to configure MLPP to preempt a call, but this is only supproted on ISDN-PRI.
One strategy some use is to reserve certain trunks for emergency or high-priority calls. Have a Route Group containing the majority of your trunks and use it in a Route List for your 'normal' calls. Have a few trunks in a different Route Group and assign that as overflow for the 'normal' Ruute Group in a different route list that is assigned to emergency and priority route patterns. This way emergency calls can get out when 'normal' trunks are all busy.
that sounds the best way forward. I only have one 31 channel trunk available. and in the RG settings I can only select "ALL PORTS" is there a way I can select only 28 Channels and then use the rest in the way you describe?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...