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New Member

Call park debug or RTMT monitoring

I have some remote site with issue on call park.

Randomly, user pressing "park" button receive "no park slot available" or sometimes they receive no info/message on display.

Issue affect only incoming call from pstn line, not for call incoming from internal phone (same site or other site through corporate WAN).

In each site trere are a cisco 3825 or 2811 with BRI interface for PSTN line and SRST feature.

My CUCM cluster is made with 3 server with release 8.5.1.11900-21.

How can I verify with debugging or rtmt monitoring session the behavior of call park, usage of park slots, or all the mechanisms involved?

Thanks

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3 REPLIES
Cisco Employee

Call park debug or RTMT monitoring

CUCM traces, it will shop up there.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Call park debug or RTMT monitoring

sorry...

I've opened RTMT, Trace and log central, Collect files, and now? which one?

Thanks

Cisco Employee

Call park debug or RTMT monitoring

CUCM traces, I cannot tell you exactly which file, you need to have a timeframe to look at, otherwise, download plenty of them, and start looking.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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