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New Member

Call Park Partition Decision

CCM 4.0(2a)SR2b 2 server cluster ~1600 devices.

I have 9 remote locations, and the head end that use the same range of 15XX for call park numbers - but each has it's own partition. We now have an issue where a call parked is given a number that is not in the same partition as the phone that initiated the park.

Phone A in partition A places a call on park. The number is delivered to the LCD - 15XX. That same phone - phone A then attempts to retrieve this parked call but is given a failsafe from CallManager that sounds like a CSS problem. The traces show this to be true. The call park range chosen by a phone in partition A is call park #15XX in partition D, so retrieval of this call fails unless partition D is in the CSS of that phone.

Is there a limit to how many times the same park range can be used even though a different partition is defined each time it is reused? I tested many times, and saw that there is little explanation as to which call park range a phone uses. What is the logic used in determining the call park range? The CSS of the phone initiating the park request?

2 REPLIES
New Member

Re: Call Park Partition Decision

Assign the Call Park directory number or range to a partition to limit Call Park access to users on the basis of the device calling search space.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmfeat/fscallpk.htm#wp1030396

So the main idea is that users CSS contain not more than one partition with call park range included.

New Member

Re: Call Park Partition Decision

I wonder why the CSS logic of 1st partition listed wouldn't apply to the selection of a call park number?

This explains the behavior, I'll verify in my lab.

Thanks Solomin.

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