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Call Park Problem

Hi All

I need to set up call park, however, when a switchboard operator places a call in a park slot, the park slot must notify the associated DN that there is a call parked for them. Can you accomplish this for example:

Dn number range : 7000-7399

Call Park Number Range 17000-17399

Then add a blf of the assigned call park dn onto a phone, so when an operator puts a call in park, the user will see on their blf that there is a call parked.

Basically need to transfer a call to an extension number, if they are busy it must automatically be put on hold.

I am running CCM 5.1 with Unity and a 2821 no mgcp/srst gateway.

Any suggestions

Thanks

1 REPLY
Cisco Employee

Re: Call Park Problem

unfortunately i have 2 news for you:

good news: we have that feature, it's called directed call park + BLF

bad news: not in your version, only 4.2(x) and 6.(x)

with directed call park you create each call park slot individually and instead of just pressing park you transfer to a particular slot. any phone can have a BLF button with a call park slot to monitor, when something is parked the button will lit up.

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

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