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Community Member

Call Park Problems

We recently upgraded to Call Manager 3.1(2a). We now have problems with call park. Intermittently we are unable to park a call - the soft buttons are still on the phone, but when you try to park the call, nothing happens. Or - intermittently, when a call is parked, it cannot be retrieved from the call park extension, we just get a fast busy when trying to retrieve the call, and have to wait for the call to ring back.

These problems are random and do not seem to be caused by anything that we can point to, and are not resolved by anything such as resetting phones. It just seems to happen and clear up on it's own. The problems happen independently of each other and do not seem to ever happen at the same time.

Any ideas?

2 REPLIES
Cisco Employee

Re: Call Park Problems

You will want to turn on Detailed tracing for CallManager and give a call to TAC so they can look at the trace files to determine what is happening.

Community Member

Re: Call Park Problems

Thanks, we do have a ticket open with TAC, and have the trace on.

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