cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
315
Views
5
Helpful
1
Replies

Call Park reversion and Hunt Lists/Groups

Erick Bergquist
Level 6
Level 6

Hi,

Have a issue with call park reversion and hunt groups/pilots - may be working as designed also. Have looked through cisco docs and can't find anything that mentions this and hunt groups.

happens on 4.0(2) and 4.1(3).

If you have DNs in a huntlist (line group) and when a call is made to hunt pilot and members phones rings, and they pick up and answer when they put the call on park when the reversion timer expires the call will ring back to the hunt pilot # and not the persons phone who parked the call. Thus the reverted call can end up on someone elses phone who is a member of the hunt group and think it is a new call.

Anyone know of a way to set it to ring back to the persons phone who parked the call?

1 Reply 1

gogasca
Level 10
Level 10

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/rel_note/401cmrn.htm

•When a parked call reverts to the original caller, the reversion goes

back to the hunt pilot and therefore may not go back to the phone that

parked the call.

Gonz