I have IPCC 4.0.4 with CCM 4.1.3. The call center agents are parking calls and then paging the people that they have a call parked. If the parked call does not get answered it is reverting back to the agent that parked it. If the agent is on the phone it goes to their voicemail. Is there a way I can have the call park reversion go back to the IPCC route point and place the caller back in the queue? I think I could change the call forward busy settings on the line but then the agent would not have voicemail. Can anyone suggest any other ways to place a parked call back in the IPCC queue?
It sounds like you really need "Directed Call Park" which became available in CCM 4.2.1 Have a look at this excerpt;
A2 reverts to the number that parked the call (if the Cisco CallManager Administrator configured the directed call park number with Use Originator as the reversion option) or to another directory number (if the Cisco CallManager Administrator configured the directed call park number with Use Specified Number as the reversion option).
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...