I'm looking at the cisco docs on Call Pickup. In the PBX world, at least with a couple different vendors I know of (mitel, Rolm, etc) the call Pick up feature works as follows:
You are a 4 cubes over and you hear your phone ringing.. instead of running over to your desk, you press the Call Pickup button and your extension. You are now connected to that call.
In CallManager, it sounds like you can not do this? The way Call Pickup works is that if your phones are in a Pick up Group, and you hit "Call Pickup" softkey, it picks up *ANY* phone that would be ringing in that group.
is there anyway to configure it with the first example? (Mitel, Rolm, etc)
I know that part, I was trying to figure why CallManager and Cisco have left out the important feature of the basics of Callpick. On Mitel, i believe they call it "remote Call Pickup" If I am 3 cubes away, I hear my phone ringing, instead of running over to my desk, I grab the phone where I am at, hit the CallPick up button AND my ext number and it picks up my ringing phone. Where I am at currently, we do not want the ability to pick "any" ringing phone in a "group" of phones.
Sounds like the only way to do this is to configure each phone in it's own Call Pick up group.(CallManager)
John Doe ext. 4004
Call Pickup Group 4004
Sandy Doe ext 4005
Call Pickup Group 4005
To me, this sounds backwards for CallManager. Every old school PBX has the feature I described above with the "cube" example.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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