Call Pickup not Working

[scruickshanks]

I have just read that call pickup does not work on call manager 4.0 Can anyone help with the revision required to allow this function to work properly

[Brandon Buffin]

The call pickup feature is available in CCM 4.0. Please see the link below for the required configuration.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml

Hope this helps. If so, please rate the post.

Brandon

[scruickshanks]

Thanks for your input, but at the top of the page of your link it mentions the bug issue that I am concerned about

[Brandon Buffin]

Take a look at the following link. The "problem" only occurs if the DN is a member of a line group. As the link explains, this is actually the expected behavior. If you need a DN that is a member of a line group to also be a member of a pickup group, you can open a Product Enhancement Request (PER).

http://www.ciscotaccc.com/voice/showcase?case=K11612191

Hope this helps. If so, please rate the post.

Brandon

[scruickshanks]

The phones are not members of a line group.

[Brandon Buffin]

Then you should have no problem with the pickup feature in CCM 4.X

Brandon