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Community Member

Call Pickup on 7960s

Is there any way to program a speed dial button on a 7960 to function as a call pickup button?

Currently to use pickup on a 7960 you have to

-open a line

-press the more soft key

-press the pickup soft key

I would like to activate pickup with a single button press.

On PBX systems there is usually a * code that can be programmed on a speed dial button to activate call pickup. Is there any way to do something similar with Call Manager?

4 REPLIES
Cisco Employee

Re: Call Pickup on 7960s

Unfortunately, no. The procedure you described is currently the only way to do a call pickup on the 7960 phone.

Community Member

Re: Call Pickup on 7960s

Not on the 7960, but if you do not have the need for the 7960, you can re-program one of the 7910's speed dial buttons to do this.

Community Member

Re: Call Pickup on 7960s

Thanks,

I have 7910s configured for pickup with a single button. Odd that it's not an option on the 7960s.

My 1st choice would be to replace the NewCall soft key with the call pickup soft key.

I don't understand the need for the NewCall button. I can go off hook 3 ways now

1) pick up the handset

2) press the speaker button

3) press a line button.

There's no need for a 4th option!

Maybe we'll at least be able to rearrange the soft keys in a future CM release?

Community Member

Re: Call Pickup on 7960s

In callmanager 3.1 the Soft Keys will be programable so this problem will not exist!!

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