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New Member

Call Pickup

I've created a group pickup number as 2060 and added my 15 phones to the group. I've also checked to make sure that the number 2060 is not being used anywhere. I've also reset my phones and my gateway, restarted CCM service on the server. I am using CCM 3.3(5).

On testing the call pickup feature it's not working on any of the phones. I have different model phones - 7912s, 7960s and a 7970. I tried testing on different model phones, that didn't work. Then I tried it between 3 7960 phones and that didn't work either.

Any suggestions?

2 REPLIES
Blue

Re: Call Pickup

is the callPickup configuration in a Partition that the phones have access to?

have the phones been reset after adding them to the callPickup?

see this link for info:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801f00cd.html#wp1027035

New Member

Re: Call Pickup

There are no partitions configured.

The phones have been reset and the call manager service restarted.

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