Is there a way to configure call pick-up to act in the following way on CCM 4.2(1)?
User A is in Pickup Group 1100. User B is in Pickup group 1200. User A hears the phone on the desk of User B ringing. User A goes off-hook, hits the Group Pickup softkey and dials the extension (not the Pickup Group number) that is ringing on user Bs desk. User A could do this for any user that is in the same Pickup Group as user B.
In what way does this create a problem? The only way I could see a problem is if there were multiple phones ringing in the other group at the same time and the user wanted to pickup one of the later calls.
Is this a real problem or a perceived one? It seems to me like they're just used to the way the old system worked. The new way is easier because you don't have to know the extension of the phone that is ringing; you only need to know the group.
I've had the same sorts of issues working through the design process for Cisco IPT system for our company. I think the key is knowing what you need to accomplish but being open to different ways to reach your goals.
This case is one example. Another example is call park. We currently can park a call directly onto someone's extension but we will lose that ability when we move to Cisco IPT. Is that a big deal? Not really. We just need to get used to the new way of doing things.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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