We are facing an issue with queuing of Calls. We are running CRA 3.3 and CCM 3.3. The calls are getting queued when the agents are busy or in not ready state. The queuing part works fine. But whenever the caller presses any key while hearing the queue prompt the caller hears silence and the prompt stops. Will appreciate any assistance in solving this issue.
I suspect that the Play Prompt inside the Queue step as the Barge-in property set to Yes, this means the caller can interrupt the prompt. Try setting the Barge-in property to No and let me know the result.
If still problem persists, please explain your script.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...