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Community Member

Call recording without CRS/ACD

Does anybody know of third-party services that provide call recording at the phone, not VLAN/switch level? Ideally, I'm seeking an IP service that will record a call, as initiated by the user at the phone, hopefully not the administrator.

All I've seen is the ability to use CRS/CRA to record phone calls, but this relies upon ACD services to be configured and we have no use for that additional overhead. Anyway, any ideas for either of these?

2 REPLIES

Re: Call recording without CRS/ACD

Have you looked at these guys?

http://www.eyretel.com/content/Products%20&%20Services/Brochures/docs/eQuality%20ContactStore%20for%20IP.pdf

Please remember to rate the post if it helps you out. Thanks!

Community Member

Re: Call recording without CRS/ACD

Converged Software offers the VoiceWarehouse product for user-initiated call recording and management.

http://www.convergedsoftware.com/

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