I am able to create a menu and within the menu a call redirect to allow a user to press 3 to go to another extention (voicemail). pressing 3 only works during the playback of the prompt associated with that menu. Is there any way within an ICD script to allow the option of pressing 3 for a call redirect to be functional throughout the entire script?
Is menu the only way of allowing caller interaction to call redirect while maintaining the option to not redirect by doing nothing?
Yes, you need to use the Menu Step through your script. Unfortunately you cannot set up global options in a script. For example even for your MOH in your queue step use the Menu step to play the MOH. There are a few other ways to do this but the essentially will cause you to do the same thing.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
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