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New Member

Call redirect (in CRA script) when user no answer

I have in my script step "Call Redirect" and I needs to make next redirect action, when user does not answer.

So I configure branch "Usuccessful":

-Play Prompt(contact:--Triggering Contact--,prompt:prompt_Redirect_to_operator

-Call redirect(contact:--Triggering Contact--,extension:ext_Operator

But this, not connect to operator, only (after 15-rings) disconect call, without any prompt.

I configured also this prompt for branch "Invalid" (for not existing ext.)and it redirected to operator correctly.

What i need configure for redirect when user no answer?

Maybe, this is problem with ISDN PRI signalling to callmanager (this is gateway H.323 on 3640).

KrzysztofG

3 REPLIES
Silver

Re: Call redirect (in CRA script) when user no answer

Guess, you can modify the script so that, when no answer, the message is redirected to the Voice mai or Unity server. Just wondering if it is the same thing you are looking for. For queries related to scripts, you can contact the developers support available with cisco.

New Member

Re: Call redirect (in CRA script) when user no answer

Can you email the script. I can check the script.

thanks

New Member

Re: Call redirect (in CRA script) when user no answer

Unfortunately, I can not send attachment to NetPro Forum, notice that script made in CRA Editor is binary typ.

But, I decribed this script below

Label DepartmentX:

-Call redirect(extension:ext_UserX)

- Successful

-End

-Busy

-Play Prompt(prompt:prompt_Redirect_to_operator)

-Call redirect(extension:ext_Operator)

- Invalid

-Play Prompt(prompt:prompt_Redirect_to_operator)

-Call redirect(extension:ext_Operator)

- Unsuccessful

-Play Prompt(prompt:prompt_Redirect_to_operator)

-Call redirect(extension:ext_Operator)

ext_UserX is the destination number POTS telephone (PBX+h323.gateway)

Call from CRA script must be redirect to h.323 gateway,

but when the ext_UserX "no answer", the script is finished and I do not hear any prompt.

Recently,I noticed

-the same problem is when user is busy

-when ext_UserX is the IpTelephone number, all working proper.

Maybe CRA script do not support "user busy" and "unsuccessful" step

in rediret to H.323 gateway,it is possible ?

KrzysztofG

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