Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Call reporting from Unity mailboxes to IPCCx server

We have 10 locations with 10 mailboxes where Option 2 is a call handler transfers the call to a IPCCx application. I am trying to figure out a way to distinguish a call being transfered from the different locations. Would it be seperate call handler with assigned extensions?

Any thoughts would help?

Thanks

  • Other Collaboration Voice and Video Subjects
1 REPLY
VIP Super Bronze

Re: Call reporting from Unity mailboxes to IPCCx server

The easiest way would probably be to add ten different triggers on the CCX application and modify each call handler to transfer to a different trigger.

Please remember to rate helpful responses and identify helpful or
101
Views
4
Helpful
1
Replies
This widget could not be displayed.