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Call reporting from Unity mailboxes to IPCCx server

thomuff
Level 3
Level 3

We have 10 locations with 10 mailboxes where Option 2 is a call handler transfers the call to a IPCCx application. I am trying to figure out a way to distinguish a call being transfered from the different locations. Would it be seperate call handler with assigned extensions?

Any thoughts would help?

Thanks

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

The easiest way would probably be to add ten different triggers on the CCX application and modify each call handler to transfer to a different trigger.