call routing question

[admin_2]

i created a rules, for external user caller to check their voice mail send them to "attempt sign in".<br><br>then the system will play message "pls enter your id " but somehow the message seems to get played too fast, so caller will hear only ".your id". is there any way to get the system message played a little later? such that caller can hear the whole sentense?<br><br>Thanks<br>Sara<br><br><br>

[#2]

The only way I can think to do this might be a little hokey. Is everyone hearing only half the prompt? Sounds like something you might try investigating on the switch/CCM side.
You could try having the routing rule send the calls to a call handler instead of directly to the Attempt Sign-In conversation. Then you could set a blank greeting (with as much silence as you need), and set the After Greeting Action to Sign In. If you want this to work all the time, you should enable the Alternate greeting and set these up for that greeting. If it's enabled, the Alternate greeting will always play regardless of schedule, overriding other enabled greetings.