Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

call screening options on active assistant?

I had a user report that all their call screening options were greyed out in their active assistant web page - sure enough they were for all users - is that a configuration error on my part somewhere? I can't seem to figure out how to get them to go active :-)

- Ken

3 REPLIES
Cisco Employee

Re: call screening options on active assistant?

Those options will only be available if you have the subscriber setup for supervised transfers... if they're at release transfers they wont be available. Subscribers can't change their transfer type. I'm betting they have release transfer throughout. You can change this en mass with the BulkEdit utility if necessary.

Community Member

Re: call screening options on active assistant?

OK - that makes sense now that I think of it - your'e right - they're all set for release straight to the switch...

Before i ponder a bulk move - what disadvantage might therte be (if any) in activating this for my subscribers?

I.E. is it just potential to tie up a Unity port longer for each type of activity it truckloads start to use it - or any other disadvantages?

- Ken

Cisco Employee

Re: call screening options on active assistant?

no, it's the port utilization thing that is your biggest issue here... if you've got enough ports to handle the load there aren't any other worries I can think of.

108
Views
0
Helpful
3
Replies
CreatePlease to create content