I want to set up an extension for call screening. We have DID numbers, Callmanger 3.08. What is the best way to do this? Set up a call Handler for the extension, or just a subscriber? what should the settings be in Call Manager for forwarding? Does it ring at the desk first, or go right to Unity, screened, and then the desk?<br><br>
Call screening in Unity requires that we be in control of the transfer to the Subscribers phone. If you are using DID currently theres no way to implement call screening capabilities.
The call flow works like this:
Call comes into Unity auto attendant
The caller dial the ID of the subscriber they want to reach (or finds them in the Directory By Name handler)
We ask the caller for their name and then tell them to hold on while we try the extension.
We then put them on hold, dial the subscriber, play the callers recording and ask if they would like to take the call or not.
Depending on what the subscriber decides, we connect the caller to the subscriber (i.e. complete the transfer) or we route them to the subscriber message box instead.
So youll need to have calls coming through Unity and youll need to setup supervised transfers for subscriber that want call screening. The System Administrators guide (under the \documents directory on CD #1) has a little blurb about transfer options and call screening functionality on page 269 and 318.
Well, if the extension is busy you can ask us to hold, if that's what you mean... when the extension frees up we'll play the screening and the subscriber will still have the opportunity to reject/accept the call.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...