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Community Member

Call sound doesn't appear???

Hi everibody!

I have post a similar message in the Forum for AVVID applications, but I think that the problem might not be from it.

The problem is:

When my IVR application redirects the call to an extension, if the call is internal I can hear the calling sound of the phone. The strange is, when someone calls from outside the company to the IVR application, the IVR redirects the call to a extension, the extension is available, but the calling person can't hear the calling sound in the phone, and I can hear my phone ringing inside the company.

I had a similar problem with DTMF digits, that were detected inside the intranet's company, but were not detected when the call was external. We found out that the problem was a configuration in a dial-peer of the BRI port in our VG200.

Now this problem might be similar but I would like an opinion from you!

Thanks.

Rui André.

1 REPLY
Community Member

Re: Call sound doesn't appear???

Hi,

I opened a case on a simular problem and was told it is due to a weekness in H232V2 (The protocol used between CM and gateway)

Fix: The CM side was fixed in 3.0.7, we are still waiting for a IOS fix.

Dan Mortensen

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