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New Member

Call Transfer directly to voice mail box

Hi

How do I transfer an incoming answered call directly to a user voice mail box, without ringing the user extension?

Is this possible?

Thanks

3 REPLIES
Cisco Employee

Re: Call Transfer directly to voice mail box

This link provides a couple of options you can look at:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

Or, you can try this:

- Transfer the call to the VM Pilot Point

- When you hear the greeting key in the following sequence: ##2 (for example if the subscriber's extension is 1234 key in #1234#2)

- hang up

I am not in front of a lab phone at the moment, but I believe this procedure will place the transferred call to the subscriber's greeting.

HTH,

Kevin

Silver

Re: Call Transfer directly to voice mail box

Here is another easy way of doing it. It needs some configuration in Callmanager, but is easy for the users to use. You can dial something simple like, *2001 to transfer to VM of extension 2001.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

New Member

Re: Call Transfer directly to voice mail box

Thank you, this works great. Something my users have been asking for!

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