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Call Transfer problem

jscheffler
Level 1
Level 1

I have a group of users setup with a shared 2nd line on their 7960 phones. When they receive a call on that line, they are unable to transfer the call to an outside number. They can transfer calls from their 1st line though. Can this be resolved?

1 Reply 1

lee.brown
Level 1
Level 1

This issue is related to call waiting. There is a good link on cco relating to this but try disabling call waiting and see what happens. Try this link

http://www.cisco.com/warp/public/788/AVVID/no_transfer_sec_call_5255.html

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