Call Transfers fail

[Clifford McGlamry]

Outbound call transfers are failing. We have a call handler set up to outdial to a cellphone after a keypress in certain users accounts. The transfer acts like it is going to take place, but either rings (and when the cellphone answers) and goes to a fast busy, or just gives dead air (and the cell phone never rings).<br><br>Customer is screaming, and we have exausted what we know to do. We have tried setting up fake DNs internally and setting those to forward to the cell phone, but can't make that work with a Unity forward either. Tac Case is C144396.<br><br>

[Clifford McGlamry]

Also seeing this error (I think this is where someone hit 1 to be transferred to a cell phone, but I can't interpret all this debug....

Event Type: Error
Event Source: AvMiu_MC
Event Category: Error
Event ID: 525
Date: 12/7/2001
Time: 11:00:08 AM
User: N/A
Computer: UNITY-UM
Description:
Component Miu: Thread 0x00000FB8 had a Failure on Port 3 in Method CAvMiuLine::Transfer(eMIU_XFER_RELEASE)

DESCRIPTION: HardFailure in Wait after lineBlindTransfer.
DETAILS:
HCALL: 0x00010310
CallState: LINECALLSTATE_CONNECTED
DestAddress: 825576106,
LINE_REPLY ErrorCode: 0x80000048.
CALLINFO:
CallerID: 9
CalledID: 2691
RedirectingID: 2691
Origin: Internal
Reason: FwdNoAnswer
Trunk: 0.
CALL SEQUENCE:
[10:01:55:959 - 0x00000F80] Drop() - S_OK
[10:59:46:620 - 0x00000688] LINE_APPNEWCALL(0x00010310)
[10:59:46:620 - 0x00000688] SetEvent(NewCall)
[10:59:46:660 - 0x00000FB8] Answer() entered
[10:59:46:660 - 0x00000688] LINE_REPLY(0x00010254 | 0x00000000)
[10:59:46:660 - 0x00000FB8] lineAnswer(0x00010310) - 0x00010254
[10:59:46:830 - 0x00000688] LINECALLSTATE_CONNECTED(0x00010310 | Active)
[10:59:46:830 - 0x00000FB8] WaitFor(0x00010254 | CONNECTED) - CONNECTED
[10:59:46:830 - 0x00000FB8] Answer() - S_MIU_CONNECTED
[10:59:46:970 - 0x00000FB8] Play() entered
[10:59:46:970 - 0x00000FB8] WavOpen(0x040D9EC8) - 0x023F2BD4
[10:59:46:970 - 0x00000FB8] WavGetLength(0x023F2BD4) - 21782
[10:59:46:970 - 0x00000FB8] WavClose(0x023F2BD4) - 0x00000000
[10:59:46:970 - 0x00000FB8] WavOpen(d:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU037.wav) - 0x023F2BD4
[10:59:46:970 - 0x00000FB8] WavGetLength(0x023F2BD4) - 5200
[10:59:46:970 - 0x00000FB8] WavClose(0x023F2BD4) - 0x00000000
[10:59:46:970 - 0x00000FB8] WavOpen(0x040D9EC8) - 0x023F2BD4
[10:59:46:970 - 0x00000FB8] WavSetChunks(0x023F2BD4) - 0x00000000
[10:59:46:970 - 0x00000FB8] WavSetPosition(0x023F2BD4 | 0) - 0
[10:59:46:970 - 0x00000FB8] WavSetVolume(0x023F2BD4 | 50) - 0x00000000
[10:59:46:970 - 0x00000FB8] WavSetSpeed(0x023F2BD4 | 100) - 0x00000000
[10:59:46:980 - 0x00000FB8] WavPlay(0x023F2BD4) - 0x00000000
[11:00:00:640 - 0x00000688] LINE_MONITORDIGITS(0x00010310 | <1>)
[11:00:00:640 - 0x00000688] SetEvent(Digit)
[11:00:00:640 - 0x00000688] StopIO(TERM_DIGIT) entered
[11:00:00:640 - 0x00000688] SetEvent(StopRequested)
[11:00:00:640 - 0x00000688] StopIO(TERM_DIGIT) - S_OK
[11:00:00:640 - 0x00000FB8] WaitFor(StopEvents) - StopRequested
[11:00:00:640 - 0x00000FB8] SetEvent(WavStopped)
[11:00:00:640 - 0x00000FB8] WavStop(0x023F2BD4) - 0x00000000
[11:00:00:640 - 0x00000FB8] WavClose(0x023F2BD4) - 0x00000000
[11:00:00:640 - 0x00000FB8] Play(Item 1 of 2 | IStream 0x040D9EC8) - 0 to 13670
[11:00:00:640 - 0x00000FB8] Play(2 Items | PlayLength 13670) - S_MIU_TERM_DIGIT
[11:00:00:640 - 0x00000FB8] GatherDigits(GATHER) entered
[11:00:00:640 - 0x00000FB8] WaitFor(Digit) - <1>
[11:00:00:640 - 0x00000FB8] GatherDigits(GATHER - <1>) - S_OK
[11:00:00:640 - 0x00000FB8] GatherDigits(GATHER) entered
[11:00:02:142 - 0x00000FB8] WaitFor(Digit) - Timeout
[11:00:02:142 - 0x00000FB8] GatherDigits(GATHER - ) - S_MIU_TERM_TIMEOUT
[11:00:02:172 - 0x00000FB8] Answer() entered
[11:00:02:172 - 0x00000FB8] Answer() - S_MIU_CONNECTED
[11:00:02:182 - 0x00000FB8] Play() entered
[11:00:02:182 - 0x00000FB8] WavOpen(d:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x023F2BD4
[11:00:02:182 - 0x00000FB8] WavGetLength(0x023F2BD4) - 1920
[11:00:02:182 - 0x00000FB8] WavClose(0x023F2BD4) - 0x00000000
[11:00:02:182 - 0x00000FB8] WavOpen(d:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x023F2BD4
[11:00:02:182 - 0x00000FB8] WavSetChunks(0x023F2BD4) - 0x00000000
[11:00:02:182 - 0x00000FB8] WavSetPosition(0x023F2BD4 | 0) - 0
[11:00:02:182 - 0x00000FB8] WavSetVolume(0x023F2BD4 | 50) - 0x00000000
[11:00:02:182 - 0x00000FB8] WavSetSpeed(0x023F2BD4 | 100) - 0x00000000
[11:00:02:182 - 0x00000FB8] WavPlay(0x023F2BD4) - 0x00000000
[11:00:04:095 - 0x00000B88] SetEvent(WavStopped)
[11:00:04:095 - 0x00000FB8] WaitFor(StopEvents) - WavStopped
[11:00:04:095 - 0x00000FB8] WavGetLength(0x023F2BD4) - 1920
[11:00:04:095 - 0x00000FB8] WavClose(0x023F2BD4) - 0x00000000
[11:00:04:095 - 0x00000FB8] Play(Item 1 of 1 | WaveFile d:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0 to 1920
[11:00:04:095 - 0x00000FB8] Play(1 Item | PlayLength 1920) - S_OK
[11:00:04:095 - 0x00000FB8] Transfer(RELEASE to 825576106,) entered
[11:00:04:095 - 0x00000FB8] lineBlindTransfer(0x00010310 | 825576106,) - 0x000102EE
[11:00:08:001 - 0x00000688] LINE_REPLY(0x000102EE | 0x80000048)
[11:00:08:001 - 0x00000FB8] WaitFor(0x000102EE | IDLE) - 0x80000048.

[#3]

There's a subscriber or call handler that is set to transfer to 825576106. What is that? It's missing a digit. There's only nine digits there, that dial attempt can't be completed on the PSTN.

Steve Olivier
Software Engineer
Cisco Systems

[Clifford McGlamry]

Actually, it can. 82 is an outside access code that specifies a specific routing group. It is the equivalent of dialing 9, but forced to a specific gateway.

[#5]

Got it. Is there a corresponding TSP warning with the MIU error for this transfer?

Steve Olivier
Software Engineer
Cisco Systems

[Clifford McGlamry]

Unity & TSP version 3.0.2