I have two subscribers, Executive and Secretary. Everytime someone calls in for the Executive, I want it to ring twice on the Executive's phone. If she doesn't pick up, I want the call to be transferred to the secretary. If the secretary doesn't pick up, I want the call directed to the Executive's voicemail. If the secretary does pick up I want to give her the option of sending the call to the executive's voicemail or back to the executive. I hope this isn't too confusing. I don't know how to go about doing this. Can I do it with the cisco 7910 phone, unity 2.4.7 and CallManager 3.0(9)? Unity is configured as the auto-attendant. <br><br>Thanks for everyone's help.<br><br>
What you need to do is set the call forward no answer (CFNA) number on the executives IP phone to the secretarys phone. Then have the secretarys phone forward to voicemail on CFNA and CFB. CallManager will retain the original forwarding stations DN and the caller will get the executives voicemail. If the secretary picks up, he/she can choose to transfer the call to the executives phone just like any other normal transfer, or can transfer the call to the executives voicemail. If the secretary transfers to Unity then he/she will need to hit * to get to the opening greeting, then enter the executives extension followed by #2 to get directly to the greeting and then hit transfer again. The caller will hear the executives greeting and be able to leave a message.
The only issue I see with all of this is the forward no answer timer in the CallManager. This is a global field. So if you set it to 2 rings (8 seconds) then every call system wide will forward after 2 rings. 3 rings (12 seconds) is the default with CallManager. If you want to adjust this ring value you must browse to your CallManager administration page. Click Service then Service Parameters and then the CallManager server to the right. Next click on Cisco CallManager to the left. You want to adjust the ForwardNoAnswerTimeout value which is in seconds and then click update. Do this for all servers in the cluster if you have more than one. Then stop and start all the CallManagers.
Yes, you can do this with Unity 2.X, CallManager 3.X and any phone.
Keith Chambers Unity Technical Lead Unified Voice Team, San Jose Cisco Systems email@example.com
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...