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New Member

Call Waiting question

CM 3.1(2c), PRI terminated on a VG200.

In CallManager, "CallWaitingEnable" is set to false. A majority of the phones are configured with "Call Waiting" set to default.

Yet, we still get the call waiting beeps when a second call is received on the phone. By setting the "CallWaitingEnabled" parameter to false, and the default setting on the phone call waiting should be off.

Is this a glitch/bug, or am I interpreting the information incorrectly?

Thanks!

Steve

4 REPLIES
Cisco Employee

Re: Call Waiting question

If you have more than one line on the phone and you have the first line configured to forward busy to the second line then you are probably hearing the toneoncallforward and not the call waiting tone. If you look down at the phone is the call coming in on the first line or the second?

New Member

Re: Call Waiting question

You are correct. It is similar to a barge in tone letting you know you have another call coming in.

New Member

Re: Call Waiting question

Is there any way to turn this "feature" off. We are getting comments from callers saying that we are cutting out. They don't actually hear the beep, but they hear a brief break in the conversation.

Thanks!

Steve

Cisco Employee

Re: Call Waiting question

You can set it to false. The only problem is this is a per call manager parameter. So what ever you set it to per call manager is how all the phones registered to that call manager will react. If you do set it false then you will not know when you have a second call ringing in unless you are looking down at the phone.

Hope this helps.

Thank you,

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