Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Called Party Number when Forwarded Issue

We have upgraded to 7.1 and our users have alerted us to something interesting and annoying.

It appears that the Called Number/Name is retained on the Calling Party phone even when the Called Number is;

Picked Up within a Pickup Group

Forwards on Busy/No Reply

Is Transferred to another phone

This is causing confusion for our users who are used to seeing the called number/name change when it is directed to another phone.

I am thinking that this could be a bug in CUCM 7.1, I have had a search for any parameter that is new as this was the default behaviour with our previous versions 5.1, 6.0, 6.1 and 7.0.

I have rebooted our Publisher and 2 x Subscribers as a basic measure to see if this restores the logic but the issue still persists.

Has anyone else encountered this on their CUCM?

Regards Kim

3 REPLIES
New Member

Re: Called Party Number when Forwarded Issue

I found the answer;

Service Parameters => Publisher => Cisco CallManager

Clusterwide Parameters (Device - General)

Always Display Original Dialed Number Required Field*

This was a parameter I have never had to alter in previous versions of CUCM and may be new, I am not sure, setting this to False solves the issue.

Regards

Hall of Fame Super Red

Re: Called Party Number when Forwarded Issue

Hey Kim,

Thanks for posting up your solution to this issue! +5 points for this very kind follow-up.

Cheers!

Rob

New Member

Re: Called Party Number when Forwarded Issue

Hi Rob,

thanks for taking the time to read my post. It's always a pleasure to read your input.

Kim

156
Views
5
Helpful
3
Replies