Hi, I've read docs and searched through the archives here but haven't been able to figure out this problem.
No one laugh, but here's my config...
CallManager @ v3.2
2600 @ v12.1(5)YB2
and they're talking over H323 (Is this the problem?)
I've recently acquired a new set of phone numbers. My existing pool is yyy-92xx and yyy-96xx. We've recently been given yyy-01xx. Everyone is pretty set on 3-digit extensions, but having the unique pool of 100s with a leading 0 I thought would keep me in the clear...
Whenever a 1xx person dials out, their CallerID information is passed as 345-91xx, not 345-01xx, no matter what I seem to change.
To add to Steve's point, keep in mind that route groups override the configuration in route patterns, so the change will need to be made there, if applicable. Also, check you actual phone line External phone number mask that this is not configured there. Basically, CM is sending what you're telling it to, so I agree with Steve.
Thanks, all, that was precisely what I needed to do. I removed all the information from my Gateway and set the information up in my routing patterns and created a seperate CSS/pattern for my groups of callerid info.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...