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Community Member

Caller ID issue with CRA 3.1.3

Hi All,

Calls coming through IPCC are showing caller id as “From CTI Port xxxx”.

It is not showing the actual calling party name.

I am calling from my extension (6064) to 6888 (Helpdesk CTI route point)

The call will hit the cti route point and will check all the CTI ports ( from 1500 to 1599) and will throw the call to Extension 6926 ( Right now The only available ip phone in helpdesk)

In this scenario its an internal call (means both the ip phone are on same desk n same CM)

But still the 6926 is getting “From CTI PORT 1500” as a caller ID but not 6064.

TIA,

Amit

3 REPLIES
Bronze

Re: Caller ID issue with CRA 3.1.3

Try the BUG CSCsd15792.

Silver

Re: Caller ID issue with CRA 3.1.3

Does it show “From CTI PORT 1500” while the phone is ringing or even after the call is answered?

Regards,

Anup

Community Member

Re: Caller ID issue with CRA 3.1.3

Hi Anup,

Yes, it shows “From CTI PORT 1500” but

IT shows the caller id when the phone goes off-hook.

-Amit

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