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New Member

caller id name not working b/w CM & Avaya 8700

we have CM 5.1 with 2811 mgcp gateway running isdn qsig to Avaya s8700. Caller id name is not passing between Avaya & Cisco in both direction.

4 REPLIES
Hall of Fame Super Gold

Re: caller id name not working b/w CM & Avaya 8700

There should be a setting in CM regarding qsig version, try changing that.

Re: caller id name not working b/w CM & Avaya 8700

well the encoding needs to BE ISO, if its ROSE I don't think CM will give you calling name..

Chad

Re: caller id name not working b/w CM & Avaya 8700

Hi,

Here's the integration doc for CCM 6.0 and S8700, where it states that CLID works.

Have a look at the configuration -

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/pbx/interop/notes/607577nt.pdf

You might be required to tweak so setting on avaya side.

-> Sushil

New Member

Re: caller id name not working b/w CM & Avaya 8700

Thanks for all your reply,

I found that we have Avaya Definity System with S8700 & found configuration documentation :

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/pbx/interop/notes/410364av.pdf

What I found that Avaya side is configured for Qsig ; Basic Supplementary Services is not enabled (System Parameter & Customer options) .

I also found this document ( http://www.svcc.cc.il.us/UserMenu/employees/telephone/images/buttons.pdf Page 362) about Supplementary Service protocol value which most likely change which Qsig Avaya side use.

Once again thank you all , will let you know if things work .

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